Help centre
Frequently asked questions
Straightforward answers about starter care, baking, products and orders.
Starter culture
How soon can I bake with my starter?
Follow the activation instructions supplied with your culture. Readiness depends on temperature and feeding response rather than one fixed number of hours.
How should I store it?
Keep it at room temperature while building strength or refrigerate it between less frequent bakes. Full care guidance is included.
Baking
Is sourdough difficult for beginners?
It takes practice, but it does not need to feel mysterious. Start with a simple process and learn to recognise fermentation cues.
Can you help if my loaf goes wrong?
Yes. Send useful details such as timings, temperature, flour and photographs through the contact page.
Orders
Can I send a kit directly as a gift?
Yes. Use the recipient's delivery address at checkout and add a gift message where available.
Can I change an order?
Contact us promptly. Changes are only possible before the parcel has entered dispatch.
Delivery
When will my order arrive?
Current dispatch and delivery estimates should be shown at checkout and on the delivery page.
What happens if something arrives damaged?
Contact us with your order number and clear photographs so we can resolve it.